Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
After placing your order, please allow 2 business days for our team to process it. Shipping within the USA typically takes 5 business days for standard shipping and 2 business days for expedited shipping. You’ll receive a shipping confirmation email with a tracking number.
Creating an account with Moorish Wear is simple. Just click on the “Sign Up” or “Create Account” option located at the top of the website. Follow the prompts to provide your information and set up your account.
You can easily update your shipping address by logging into your account and navigating to the “My Account” section. Here, you’ll find options to manage your address book and make changes as needed.
Once your order is processed and shipped, you’ll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order.
Rest assured, Moorish Wear takes your security seriously. We do not store your credit card information on our servers or databases. We prioritize the protection of your sensitive data. When it comes to payment processing, we partner with Stripe, a reputable and secure payment gateway. Stripe handles your payment information securely and follows industry-leading security practices to safeguard your financial details.
Your trust and security are of utmost importance to us. If you have any further concerns or questions about your payment information, feel free to contact our customer support team. Your peace of mind is our priority.
Sales tax may be applicable depending on your location and local tax regulations. The appropriate sales tax will be calculated and added to your total during the checkout process.
At this time, we currently offer shipping exclusively within the United States. We’re focused on providing the best service to our customers within the US.
In order to ensure efficient and prompt delivery, your items may be shipped in separate packages. Each package will have its own tracking number, and you’ll be notified via email about each shipment.
If you need to swap an item
Returns and Exchanges
Your satisfaction is essential to us. If you are not completely satisfied with your purchase, our returns policy allows you to return items unworn, undamaged and on original packaging items within 7 days of receipt. For detailed information and instructions, please refer to the Return Policy page.
We apologize for any mix-up in your order. If you receive an item that doesn’t match your purchase, please contact our customer support team immediately. We’ll work swiftly to resolve the issue and ensure you receive the correct item.
We’re sorry to hear that your order arrived in less than perfect condition. If your items are damaged during transit, please reach out to our customer support team with photos of the damaged items and packaging. We’ll assist you in arranging a replacement or refund.
To initiate a return, please follow the instructions on our “Returns Policy” page. This will provide you with the necessary details on where to mail your authorized return. Be sure to follow the guidelines to ensure a smooth return process.
Our dedicated customer support team is here to help. You can get in touch with us through contact@moorishwear.com or contact us page, and we’ll be glad to assist you with any inquiries or concerns.
If you’ve entered an incorrect shipping address, please get in touch with our customer support team immediately. We’ll do our best to update the address before your order is processed. If the order is already processed, we recommend reaching out to the shipping carrier to make necessary adjustments.
Once an order is placed, our team works quickly to process and ship it. If you need to make changes or cancel an order, please contact our customer support team as soon as possible. We’ll do our best to assist you based on the status of your order.
Currently, we do not offer pre-orders for items that are sold out. We recommend keeping an eye on our website for restocks or exploring similar items in our collection.
If you have further questions or require assistance, please don’t hesitate to reach out to our customer support team. We’re dedicated to providing you with a seamless and enjoyable shopping experience at Moorish Wear.